When you’re a small business and trying to give your customers the best customer service you can, answering the phone is difficult. You wear all kinds of hats and are not in the office very much so you end up with a lot of voice mail messages. Trying to get back to folks who leave voice mails is really a problem due to time zone differences. We tried forwarding the number to my cell .
The US Postal Service implemented a new price increase which averaged around 9% for the shipping methods we use but we’ve decided to hold the line and not increase our shipping charges to compensate. It’s going to be tight but we really want to stay as competitive as we can with the companies selling all import gloves. We’re really glad to be able to ship with the USPS as we’ve had great service over .
Quality is that nebulous goal we all strive for and are never sure we’re ever going to reach… When you’re making leather gloves, quality and consistency are paramount. We have more issues trying to maintain consistency with our split cowhides than we do with the goatskins. The leather must be supple enough to bend and yet stiff enough to maintain it’s shape. We’re pleased with the leather we’re using now. It’s strong… stronger than .
My wife and I started selling gloves to see if we could make it worthwhile as a retirement business. It’s actually been a lot more fun and certainly more challenging than we had originally anticipated. Everything takes longer and is much more complicated than you originally assume but we’ve certainly learned a lot! We’ve gone to quite a few home and garden shows and are always trying new venues to get a chance to .